Dubey – Shipping Policy

Last updated: 09-10-2026

1. Overview

Dubey ships hand-dyed leather jackets, crafted in Florence, Italy, to customers around the world. This Shipping Policy explains where we ship, how much it costs, how long it takes, and what to do if something goes wrong. It forms part of our Terms and Conditions of Sale. Orders are sold and shipped by Florence Leather di Salaria Kiran, Via di Terranuova 4B, no. 4, 52025 Montevarchi (AR), Italy.

2. Free Global Shipping

We offer free standard shipping on all orders to every destination we serve. The price you see at checkout is the price you pay to us. If a surcharge ever applies, for example for a remote or restricted address, it will be shown clearly before you confirm payment. Customs duties and import taxes for non-EU destinations are described in Section 6.

3. Where We Ship

We ship to the countries listed in the country selector on our website, currently including:

• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

• United Kingdom (prices in GBP).

• United States (prices in USD).

• India.

The list may change. If your country does not appear at checkout, we cannot currently deliver there; please email us and we will tell you if a special arrangement is possible. We cannot deliver to PO boxes or to addresses covered by trade or sanctions restrictions.

4. Processing and Delivery Times

Processing. Orders are prepared and dispatched within 3-4 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays in Italy. Items that are made or finished to order will show their production time on the product page or in your order confirmation, and delivery times start after production is complete.

Estimated transit times after dispatch:

These are estimates, not guaranteed dates. Delays can occur due to carrier issues, customs checks, weather, peak seasons, or public holidays. Unless we have agreed otherwise, we will deliver your order within 30 days from the day the contract was concluded. If we expect to exceed this, we will contact you, and you may choose to cancel for a full refund.

5. Order Tracking

Once your order has shipped, we send an email with the carrier name and a tracking number. Tracking may take up to 24 to 48 hours to show updates after dispatch. If you have not received a tracking email within 3-4 business days of your order, check your spam folder and then contact us. Carriers used:  DHL.

6. Customs, Duties and Taxes

Within the EU. VAT is included in the price at the rate applicable at the delivery destination, and no customs charges apply.

Outside the EU (including the United Kingdom, the United States and India). Your shipment may be subject to import duties, customs clearance fees and local taxes, set and collected by the destination country's authorities or by the carrier. Unless the checkout states that duties and taxes are prepaid, you are responsible for paying them on delivery or when the carrier requests payment. These charges are separate from the price and shipping you paid to Dubey, and we do not control or know their amount in advance. Please check your local customs rules before ordering. If you refuse a shipment because of such charges, your order is not automatically cancelled, and the terms in Section 9 apply.

7. Delivery Address

Please make sure your shipping address, postcode and phone number are complete and correct. Carriers may need a phone number to deliver. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete details. You can ask us to change the address only before your order is dispatched, by emailing florenceleather@outlook.it as soon as possible. If a parcel is returned to us because of an address error, we may need to charge the cost of re-shipping it.

8. Receiving Your Order

• Signature. Because our jackets are high-value items, carriers may require a signature on delivery. If you are not at home, the carrier will normally attempt delivery again or leave a notice with pickup instructions.

• Inspect on arrival. Check the packaging and the goods when you receive them. If the parcel is visibly damaged, open or tampered with, note it on the carrier's delivery document or refuse the parcel where possible.

• Report problems quickly. Contact us within 48 hours of delivery at florenceleather@outlook.it, with your order number and clear photos of the packaging and the item. This helps us file a claim with the carrier and resolve the issue quickly. Reporting later does not remove your legal rights.

• Risk. Risk of loss or damage passes to you when you, or a person you have named (other than the carrier), take physical possession of the goods.

9. Failed, Refused or Unclaimed Deliveries

If delivery fails because nobody is available, the address is wrong, the parcel is refused or it is not collected from a pickup point, the carrier may return it to us. We will contact you to arrange re-shipment at your cost, or to cancel the order. If the order is cancelled for these reasons, we may deduct from your refund the outbound and return shipping costs and any customs or carrier charges we incurred, as far as the law allows. Your statutory withdrawal rights are not affected.

10. Lost, Delayed or Damaged Parcels

Delayed. If your order has not arrived by the estimated date, check the tracking, then contact us. We will investigate with the carrier.

Lost. If the carrier confirms that your parcel is lost, we will, at your choice, send a replacement (subject to availability) or refund you in full.

Damaged or wrong item. If your order arrives damaged, defective, or not what you ordered, contact us as described in Section 8. We will arrange a replacement, repair, or refund, and we pay the return shipping cost in these cases. Please keep all packaging until the matter is resolved.

11. Returns Shipping

Returns are covered by our Refund Policy and Section 5 of the Terms and Conditions of Sale. In summary: contact us first, and if your return is accepted, we will send you a prepaid return label and instructions. Please do not send items back without contacting us first. Return address: Florence Leather di Salaria Kiran, Via di Terranuova 4B, no. 4, 52025 Montevarchi (AR), Italy. If you use your own carrier for a statutory withdrawal, you bear the direct return cost unless we agree otherwise. We recommend a tracked and insured service.

12. Split Shipments

If your order has more than one item, the items may ship separately, possibly from different dispatch times or in more than one parcel. You will not be charged extra shipping, and you will receive tracking details for each parcel.

13. Peak Periods and Events Beyond Our Control

During sales periods, holidays and peak seasons, processing and carrier delivery may take longer. We are not responsible for delays caused by events beyond our reasonable control, such as strikes, severe weather, customs holds, carrier disruption, war, pandemics or other force majeure events. If a delay is prolonged, you may cancel the affected order for a full refund of the unshipped goods.

14. Changes to This Policy

We may update this Shipping Policy from time to time. The version in force when you place your order applies to that order. Updates are posted on this page with a new "Last updated" date.

15. Contact

For shipping questions: Florence Leather di Salaria Kiran, Via di Terranuova 4B, no. 4, 52025 Montevarchi (AR), Italy. Email: florenceleather@outlook.it. Telephone: +39 32 8485 5344.